Seems as I can not post a new property/listing

Q: I can not post a new listing - why ?

A: There may be 3 different reasons why you possibly could not post a new listing.

1. Maybe you try to add photos to your listing that are larger than 400 x 300 pixels each.
Our system currently only accepts photo size to a maximum of 400 x 300 pixles and if you try to upload larger ones, you will get an error message. Please reduce the size of each of your photos to max. 400 x 300 pixles.

2. Or Maybe you have registered as a "private home owner" and already have 1(one) listing online. 1 (one) property is the maximum you can list for free as a private home owner, so you would need to open a new account and register this time as a "property manager/agent" to list up to 20 properties instead of only 1.

3. Or Maybe you have registered with Vacationhit.net and have access to your account, however our system also requires to validate your account before can post your very first listing. Log in your account and click on "Manage Listing" in the right member navigation. Then follow through by choosing the "Free Listing" option and click on 'submit'. Now your account is validated and you will see the amount of possible listings you can post.

  

Q: How I can post a new listing ?

A: First of all you ned to register either as a "private home owner" or as a "property manager / agent" at our website here. Please remember that as a private home owner you will be able to list only 1 (one) property at a time. As a property manager/agent you are able to list up to 20 properties at a time. So choose carefull from the beginning what account type you register for.

Once you have registered, please log in with your username and password and validate your account. You do this by choosing the "Free Listing" option in your account under the "Manage Listing" link. Once you have validated, you are able to list your new property, add description and prices and upload up to 10 photos with a mx. size of 400 x 300 pixels.

  

Q: Can I find a listing using the listing number?

A: There is a direct link to each property in our database. You are more than welcome to access your listings directly by your listing id number. To easily find the id of each or your listings, go to " Login" and select "Manage my account", first typing your username into the box provided. If you forget your username or password, you may obtain it by entering your email address into the box "Send my username and password to me via email" and clicking the button.

The URL for each listing will be
http://www.vacationhit.net/info.php?id=YourIDnumber

make sure to put your id number in place of YourIdNumber in the above URL.

For example, if one of your properties is listing id #920, the URL to your property would be:
http://www.vacationhit.net/info.php?id=13

A listings's id number will never change. And you do not need to navigate to get there. Try putting it in the address box of your browser to see that listing. Feel free to use the URL any way you wish.

  

Can I offer monthly rentals

Q: I offer my property only for monthly rental but can only list it with a weekly rental price?

A: Our script works only with weekly rental fees at this time but your still can list your property with a minimum rental of 4 weeks = 1 month.

Please devide your monthly rental fee through 4 weeks and post the weekly rental price in your listing. Then add in the property description that you are only willing to rent your property on a monthly bases only and that renters have to multiply the posted weekly rental by 4 ..

  

Q: Can I list my home in the Luxury Vacation Villas category?

A: Your property must meet ALL of the following criteria:

min. square feet: 2000
min. bedrooms: 3
min. bathrooms: 3
heated pool: yes
outdoor / indoor jacuzzi: yes
luxury furnishing: yes
TV in every bedroom: yes
Home Theater system: yes
Highspeed Internet: yes

  

Q: How do I modify or remove my listing?

A: This is one of the best features of our site. You have full access to your listings 24 hours a day. You can modify any portion of your listing at any time, including the pictures. You can even choose a new regional area / city to list in if you feel the existing area is too specific or too general. Amazing flexibility, and you control all of it. To make changes simply click on "Login", enter your username in the "Manage Listing" box and click the listing you want to edit. To change your listing or any portion of it incl. photos, scrawl down and click on edit. Make the changes to your listing as desired and then click on submit when you are done. That's it - your listing will be shown with the changes you have just made. If you wish to change your contact information on your listing click the "Edit Profile" located on the top left portion of the page.

  

Q: How do I change my email address?

A: To change your email address, simply log in to your account via Login and choose "Edit Profile" on the top right. Make the email address change and click on update.

  

Q: What do I do if I forget my username or password?

A: If you forget your username or password, you may obtain it by selecting the "Login" link on the top of our home page and using the "Forgot password" function button. Your information will then be mailed to your email address, assuming you have previously registered with us, and the email address you enter is the same one you registered with.

  

Q: How do I change my username?

A: Usernames cannot be changed. The only possibility is to open a new account with a different email address and transfer your listings to the new account.

  

Last Minute listings

Q: What are Last Minute listings?

A: The Last Minute category has a direct link from our homepage and therefore a very preferred exposure within our site. Last Minute listings receive 30% more hits than standard listings and are aimed towards renters who are looking for special last minute opening deals.

Private home owners can choose the Last Minute listing category for their home on the property detail page. Last Minute listing fees are US$ 4.95 for 1 (one) month compared to Standard listings fees that are currently US$ 32.95 for 6 (six) months.

Only if your property availability has certain short notice openings, we advise to use the "Last Minute" listing category. Last Minute listings will be shown for exactly 1 month and automatically deleted by our system.

If our review staff discovers that a private home owner or agent are listing identical properties in the Last Minute category for an ongoing time and unrelated to 'real' last minute openings, our staff will manually change the property into the correct standard listing category. Already paid "Last Minute" listing fees will not be refunded.

Agents and property management companies can use the Last Minute category for no extra charge, however we advise again to use this category only for real existing last minute openings.
Agents and property management companies may switch their properties from standard listing to last minute listing any time they wish and thus are able to keep availability as current as possible.

  

Links to personal web sites

Q: Can I put my web page/link on my listing?

A: At this point we are not sure how we are going to handle direct links to owners web sites. It would be impossible to evaluate our services if renters did not contact you through our service. It is currently under evaluation, however we currently do not accept or display links or email addresses on any listings. If you get caught adding your own web address or email into your listing, our review staff will delete your listing and no listing fees will be refunded.

  

Luxury Vacation Villa

Q: What is a Luxury Vacation Villa, are there any requirements to list in this category?

A: Your property must meet the following criteria:

min. square feet:
min. bedrooms:
min. bathrooms:
heated pool:
outdoor / indoor jacuzzi:
luxury furnishing:
TV in every bedroom:
Home Theater system:

  

Direct link to my listing

Q: Is there a direct URL to my listing or do I have to navigate there every time?

A: Yes, there is a direct link to each property you list. You are more than welcome to access your listings directly by your listing id number. To easily find the id of each or your listings, go to "Home Owners Login" and select "Manage my account", first typing your username into the box provided. If you forget your username or password, you may obtain it by entering your email address into the box "Send my username and password to me via email" and clicking the button.

The URL for your listing will be
http://www.vacationhit.net/info.php?id=YourIDnumber

make sure to put your id number in place of YourIdNumber in the above URL.

For example, if one of your properties is listing id #920, the URL to your property would be:
http://www.vacationhit.net/info.php?id=13

Your id number will never change. And you do not need to navigate to get there. Try putting it in the address box of your browser to see that listing. Feel free to use the URL any way you wish.

  

Owners: Bounced Email

Q: I responded to an inquiry from a renter and it bounced. Can you help me?

A: If a message is returned to you undelivered, we cannot provide you with the correct address to contact the person who sent the inquiry. Form based inquiries must ask the sender to enter an email address. There is no way to verify the validity of this address before sending the inquiry. It is up to the sender to ensure the email address provided exists and is typed in correctly. About 1 in 10,000 inquiries are undeliverable due to spelling errors in the email address. Once in a while it is possible to guess the address by checking for common misspellings in the address (ex. Yahoo.con). vacationhit.net cannot locate the correct address for undeliverable email address provided by prospective renters.
If you find that emails are not being delivered to your email address, first test your listing by navigating to your listing and click "Send Email". Send yourself a test email just entering "test" in the message box and an email address other than the one you registered with in the "From" box. Enter the verification word and click submit. Make sure the address you put in the From box is not the same address you used to register with and is a real address. Internet mail servers will not deliver email if the From address is not a valid address. If you do not receive the test email, check your inquiry box on Vacation Hit.net and see if it is there. If it is, make sure you have not blocked email from vacationhit.net via your spam controls on your email box (AOL users can enter keyword "SPAM CONTROLS" to check this).
If you have checked all the above and still did not receive your test email, please contact us.

  

Renters: Bounced Email

Q: An email I sent to inquire on a property bounced back to me. What do I do?

A: If a message is returned to you undeliverable or an owner is not responding to inquiries, please contact us.

  

Someone copied my listing text

Q: Another owner copied parts of my listing, what do I do?

A: Since we do not copyright your listing text, there isn't anything we can do to help. We recommend you ask the owner to remove any copied text in a non-threatening manner. If they refuse, we will co-operate as required by any legal proceeding.

  

How do I view properties?

Q: How do I view properties?

A: To view a property, navigate to the area you are interested in starting on our front page. A list of properties will be shown along with several icons showing the most popular amenities for each property. Rates are also shown by default. Clicking the "Community" link will show the community/association for each property, if it was provided by the owner.
Clicking any column heading will sort the list by that column. To sort by community, you must first click "Community", then click it again.
Once you find a property of interest, click the title of the property to see the details for that property.

  

How do I inquire?

Q: How do I contact owners to inquire about or reserve a property?

A: To inquire for availability, reserve the property, or ask questions, you must contact the owner directly. This can be done by clicking the "Click Here to Send Email" button found on the property listing page under the "Vacation Rental Owner/Manager" heading (See "How do I view properties?" in this FAQ to find out how to view a property listing). Alternatively, you may call an owner via telephone, if a phone number is shown. Some property listing pages have an availability calendar that can be viewed by clicking the "Check Availability" link above the "Click Here to Send Email" button. If the link does not appear, there is no calendar to view.

  

Can you re-size and upload photos for me

Q: I have photos that seem not work to upload. Can I email them to you and you re-size and upload them to my listing ?

A: It is actually very easy to upload pictures and photos. Since we offer currently a free service we have limited the size for each photo to 400x300 pixels. Any larger size will not work to upload. We also understand that some of our users will have trouble to re-size their photos in case they are larger and therefore we offer a very affordable 're-size upload' service:

Email us your picture(s), we re-size and upload them to your listing:
US$ 5.00 per picture / photo.

We accpept Paypal for orders. Please make payment to Paypal address:
payments@iop.info
and add your listing ID number in the paypal payment detail page.
We will contact you and you will respond with your photos you want to have added.

Your photos will be posted within 48 hours of receipt.

  

Add or Change Photos

Q: How do I add photos to my listing?

A: If you would like photos posted with your listing, simply login and click on Manage Listing > Post new Listing / Edit Listing. There you can select the photos from your local computer you wish to upload and store with your listing. You can change the photos any time you wish, as often as you wish as long you honor the maximum size allowed per photo. Please remember that our system allows only a maximum size of 400 x 300 pixles per photo to upload.

If you only have prints you can mail a set to us along with payment (paid listing only) and we will scan and post the photos for you. Please contact us for thsi service.

  

I can't upload my photos

Q: I can not upload my photos, I always get an error message - why ?

A: Currently our system accepts only photos with a max. size of 400 x 300 pixels.
If you try to upload larger photos you will get an error message.
Please reduce the size of your photo(s) to a max. of 400 x 300 and you should have no problem to get your photos online.

  

Number of photos

Q: How many photos can I put on my listing?

A: Listings can have up to 10 photos.

  

Photos from another website

Q: Can I copy photos from another website to post on my listing?

A: Many other sites copyright your photos once you add them to your listing and thus they cannot be legally uploaded to our site without permission. You must obtain permission from the other site before uploading your photos to your listing.

  

My photos were copied

Q: Another owner copied my photo(s) and put them on their listing, what can I do?

A: Since we do not copyright your photos, there isn't anything we can do to help. We recommend you ask the owner to remove your photos in a non-threatening manner. If they refuse, we will co-operate as required by any legal proceeding.

  

Prices

Q: What are your prices?

A: The cost depends on the number of listings you have. To see our price list log in and click on "Manage your listings " or click here. Prices are subject to change without notice.

  

Making Payments

Q: How do I make a payment?

A: Our online payment system is simple and easy to use. To make a payment an owner must log in to their account and click on "Manage Listings", which is located just on the left navigation menu. Our online payment system allows an owner and agent to select the listing package desired. Our payment system is built to accept US or International credit cards through 2Checkout using your Visa, Mastercard, Eurocard/Mastercard, WE DO NOT ACCEPT Discover, and American Express), we accept checks, money orders through conventional mail, as well as Paypal and Stormpay as online payment handlers. Paypal can be somewhat of a pain to use as they have a very strict security system setup. If you do decide to use paypal or stormpay, you need to have a valid paypal or stormpay account before you attempt to pay us. Visit their site at www.paypal.com or www.stormpay.com to register.

  

Verifying payments

Q: How will I know when my payment is processed?

A: By Check: If you pay by check, please allow at least three weeks from the time it is mailed before it is processed. Please do not contact us to inquire if payment has been received within these 3 weeks. A notification by email is sent after each payment is processed. If you do not receive an email from us after 3 weeks, please contact us about the payment.

By Credit Card or PayPal: If you pay by credit card or Paypal your payment is usually processed immediately, but may take up to 24 hours. To find out if your payment has been processed please log in (using login at the top of this screen) and check the status of "Manage listings". If you are able to list a new property, your payment has been processed. You may need to log out and log back in to see the changes, after you paid through Paypal.

  

Payment Address

Q: I want to mail you a check, what is your address?

A: In order to make a payment by check, you must log in via "Login" and click "Manage Listing".
When you choose on "Pay by check" you need to send the check to:

Vacationhit LLC
Delano Court
Cape Coral
Florida 33904

Once your check arrived and cleared, we will manually activate your account and send you an email notification. Please allow up to 3 weeks for processing, contact us if your account has not been activated within 3 weeks.

  

Refunds

Q: What is your refund policy?

A: Vacation Rentals. com is proud to offer our "100% Risk Free Money Back Guarantee". If you are unsatisfied for any reason, a complete refund for the full amount will be issued up to 30 days after any payment is made. Vacation Rental listings usually receive more bookings during the beginning of the listing subscription due to more availability at that time. Seasonal vacation rental markets in many areas also cause bookings to concentrate in a limited timeframe. This usually happens at the start of the subscription. For these reasons, Vacation Rentals listing subscriptions were designed to allow owners to list their property up to their selected subscription duration. Canceling a subscription before the maximum duration does not result or entitle the property owner to a refund for any unused listing time. Acts of God or sale of a home do not take precedence over the conditions above. No refunds are offered beyond 30 days after payment. A refund may be requested by contacting us through the contact button.

  

Spam Emails

Q: What is "SPAM"?

A: SPAM is an unsolicited commercial e-mail usually advertising a product or service. Usually, it is undesirable and is similar to "junk mail" received at your home or business via standard postal mail.

  

Received a SPAM email

Q: I received a SPAM email, what do I do?

A: Unsolicited commercial e-mail (SPAM) is prohibited from being sent through our system. We apologize that it was sent to you. Please let us know what you received by contacting us. For further information about internet fraud and fake check scams, see fraud.org.

  

Suspicious email

Q: I received a suspicious email, what do I do?

A: Usually emails with poor grammar, spelling, odd use of capital letters and/or asking you to wire money or participate in an unusual bank transaction is a scam. The sender is usually attempting to obtain money, personal information or your email address. We recommend that you let us know you received this through our service and delete the message without responding. For further information about internet fraud and fake check scams, see fraud.org.

  

Renter Overpayment scams

Q: What is a "Renter Overpayment Scam"?

A: Scammers will send you an inquiry, which may seem legitimate, but at some point suggest they send you more than your rental fees and ask you wire back the difference. The check they send you will be a fake, but usually takes the bank several weeks to catch it. By then, you have wired the difference back and will be unable to recover what you have sent. In some instances, the bad check will even clear your bank initially. We suggest you insist on exact payment, however, if you do accept an overpayment, wait at least 30 days before returning any funds. If you receive a suspicious inquiry mentioning that a third party (a business, assistant, or someone who owes them money) is going to send an overpayment, we recommend that you delete the inquiry without responding. See fraud.org for more information.